Customer relations - a manual on sales

Want to develop in your sales position? Are you looking for some well-defined assistance to meet the targets set for you? The safest way of creating success is to work together with customers in a relationship characterised by knowledge, consideration and openness. Nowadays customers set great store by your ability to listen and communicate.

Not only do you have to be able to establish contact and analyse problems, you also have to be able to come up with solutions based on the needs of your customers.

Customer relations - a manual on sales can help you specifically and methodically. Read the book in sections...practise the tips it gives you...read on! This book contains current theory, checklists and plenty of practical examples that will allow you to apply the working method easily to your own particular industry.

This book offers some inspiring training material for private study, in-house corporate courses and other training. It can be supplemented with a teacher guide and with Customer relations - think and practise. The sales exercises in this, with comments and responses, will give you a more in-depth insight into one of the most exciting, most demanding professions there is. Your reward? Happy, loyal customers.

Author: Mats Erasmie