Sales and service - dealing with customers covers the basics for all professional operations in the trade and service industries. Service has developed into one of the strongest competitive advantages of our time, where the way customers are treated often makes all the difference between a sale and a non-sale.
This book deals with the following issues:
- Sales, then and now
- What gives good service
- Sales discussions
- Selling in various locations
- How we make customers happy
- What happens after the sale
- Store costs
- Pricing
- Cashdesk work
- Payment
- In-store working environment
Author: Mats Erasmie
Price SEK 325 (ex. VAT and shipping)